Live Sale & Claim Sale Policy 🌙✨

We love hanging out, showing you gorgeous crystals, and helping magical pieces find their new homes! To keep our live and claim sales fun and fair for everyone, please review the following rules before participating.

By claiming an item during a Lunar Luxuries Crystals live sale, claim sale, story sale, social media sale, or similar event, you acknowledge and agree to this policy and our general Shop Policies.

Claims Are Purchase Commitments

Please claim thoughtfully and responsibly. 💗

When you successfully claim an item, you are indicating your intent to purchase that item at the stated price.

Please do not claim items simply to hold them while deciding whether you would like to purchase them.

Repeatedly claiming items and failing to complete payment may result in being restricted from participating in future live or claim sales.

How Claims Are Determined

Unless otherwise announced for a specific sale, items are awarded based on the order in which valid claims appear to Lunar Luxuries Crystals.

Social media platforms may display comments in different orders to different viewers due to internet speed, platform delays, filtering, or other technical factors.

For this reason, the comment order visible on your personal device may not always match the order visible to us.

The claim order shown on the Lunar Luxuries Crystals side will be used to determine the successful claimant.

Our determination of the successful claimant will be final unless we identify an error.

Pricing

The price announced, displayed, or otherwise identified by Lunar Luxuries Crystals during the sale will generally be the applicable price for the item.

If we make an obvious pricing, labeling, inventory, or identification error during a live or claim sale, we reserve the right to correct the error before completing the transaction, subject to applicable law.

Invoices & Payment

Successful claimants will receive payment instructions or an invoice according to the process announced for that particular sale.

Invoices must be paid within the payment window announced for the sale.

If payment is not received within the applicable payment window, claimed items may be released and offered to backup claimants or returned to available inventory without further notice.

Please make sure your contact information is accurate and check your messages, email, spam folder, or other applicable location for your invoice.

Submitting a claim does not transfer ownership of an item. An item is considered purchased once the required payment has been successfully completed and the order has been accepted.

Claim Changes & Put-Back Requests

Because other customers may have passed on an item after seeing it claimed, please be certain before claiming.

Requests to remove claimed items before invoicing may be considered at our discretion but are not guaranteed.

Frequent claim removals, abandoned invoices, or unpaid claims may result in restrictions on future live-sale participation.

Combining Orders & Shipping

When available, multiple live-sale claims may be combined into one invoice or shipment.

Please follow the instructions provided during the applicable sale if you would like orders combined.

We cannot guarantee that separate orders, invoices, or purchases can be combined after they have been completed.

Any shipping charges, adjustments, or refunds associated with combined orders will be handled according to the process announced for the sale.

Live-sale purchases are also subject to our regular processing and shipping policies unless otherwise announced.

Item Condition & Natural Variations

Crystals and minerals are naturally formed and may contain inclusions, fractures, pits, caves, druzy areas, variations in color or texture, uneven surfaces, and other natural characteristics.

These natural characteristics are not necessarily considered damage or defects.

We will make reasonable efforts during the live sale to show the condition of each item and disclose any known manufactured, handling, carving, polishing, or other human-caused imperfections that go beyond the natural characteristics of the material.

When we are aware of such an imperfection, we will make reasonable efforts to show and/or describe it before purchase.

By claiming and purchasing an item after an imperfection has been disclosed, you acknowledge the disclosed condition of that item.

Livestream Appearance

We make reasonable efforts to represent items accurately during live sales.

Please keep in mind that crystal colors, flash, clarity, inclusions, sparkle, texture, and other characteristics may appear somewhat different in person due to lighting, camera settings, livestream quality, internet connection, and individual screen settings.

Minor differences between an item's appearance on screen and in person are not necessarily considered defects.

Final Sale

Unless otherwise announced, live-sale and claim-sale purchases are final sale and are not eligible for returns or exchanges due to change of mind, personal preference, or natural crystal variations.

If an item arrives damaged, defective, or incorrect, please contact us according to the Damaged, Defective or Incorrect Items section of our Shop Policies.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

Screenshots & Recordings

Screenshots or recordings may occasionally be used by Lunar Luxuries Crystals to help resolve questions regarding claims, prices, item identification, or other live-sale issues.

Due to platform delays and differences in how comments may appear to individual viewers, a screenshot from a customer's device does not necessarily establish claim order.

Respectful Participation

Our live sales are meant to be a fun, welcoming space. 

Harassment, abusive behavior, inappropriate comments, intentional disruption, fraudulent activity, or repeated disregard of sale rules may result in comments being removed or the participant being restricted from future sales.

We reserve the right to refuse participation or cancel transactions when reasonably necessary to protect our business, our customers, or the integrity of the sale, subject to applicable law.

Other Shop Policies Apply

Unless a live sale specifically states otherwise, all Lunar Luxuries Crystals Shop Policies—including our shipping, damage, natural variation, cancellation, safety, and metaphysical disclaimers—also apply to live and claim sale purchases.

If a special rule is announced for a particular event, that event-specific rule will apply to that sale to the extent it does not conflict with applicable law.

Questions? Please contact us through our website contact form or at:

lunarluxuriescrystals@gmail.com

Thank you for claiming responsibly, supporting our small business, and making our live sales such a magical little corner of the crystal world. 🌙💎✨

 

Last updated: September 2026